HelpDesk Pro Plus unifies your customer support in one powerful platform — tickets, live chat, knowledge base, SLA management and real-time analytics.
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HelpDesk Pro Plus was built for teams who care deeply about the customer experience. Every feature is designed to reduce response times, improve resolution rates, and give your agents the clarity they need to do their best work.
A complete support stack — without the enterprise price tag.
Manage tickets from email, web, chat and phone in one organised queue. Never lose a conversation again.
AI-powered rules automatically assign tickets to the right agent or team based on keywords, priority and skills.
Real-time dashboards track every metric — CSAT, SLA compliance, agent workload and resolution trends.
Build a self-service library so customers find answers instantly — reducing ticket volume by up to 40%.
Embedded chat widget with real-time typing indicators, canned responses and seamless ticket escalation.
Define SLA policies per plan or priority. Automatic escalation and breach alerts keep your team accountable.
Run multiple organisations on one platform. Each tenant gets their own isolated environment, branding and data.
REST API, webhooks and native integrations with Slack, Jira, Salesforce and more. Build what you need.
Full RTL support. Serve customers in their language — Arabic, French, Spanish, Japanese and 21 more.
Fill in your organisation details and choose a plan. The whole process takes under 3 minutes.
Our team reviews and activates your account, usually within one business day.
Add agents, set up SLA policies, customise your portal and connect your email or chat channels.
Start receiving and resolving tickets. Your customers get world-class support from day one.
No hidden fees. Scale up or down at any time. All plans include a 14-day free trial.
"HelpDesk Pro Plus completely transformed how we handle support. Our first response time dropped from 4 hours to under 10 minutes. The SLA tools are exactly what we needed."
"The multi-tenant setup is brilliant for us — we manage support for three different brands from one dashboard. Setup took a weekend. Our team was fully onboarded by Monday."
"The analytics alone are worth it. We finally have visibility into agent performance, SLA compliance and customer satisfaction — all in real time. Game changer."
Join hundreds of teams already using HelpDesk Pro Plus. Get started in minutes.
Have a question about pricing, features or your account? We're happy to help.
Existing customers: log in and open a ticket — priority response guaranteed on Professional and Enterprise plans.
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