/* ============================================================
   HelpDesk Pro - Main Stylesheet
   Modern, accessible, themeable UI
   ============================================================ */

/* ─── CSS CUSTOM PROPERTIES / THEMES ────────────────────────── */
:root {
    --font-sans: 'Plus Jakarta Sans', 'Inter', system-ui, sans-serif;
    --font-mono: 'JetBrains Mono', 'Fira Code', monospace;
    --sidebar-width: 260px;
    --sidebar-collapsed-width: 72px;
    --topbar-height: 64px;
    --transition: 200ms cubic-bezier(0.4, 0, 0.2, 1);
    --radius: 10px;
    --radius-sm: 6px;
    --radius-lg: 16px;
    --shadow-sm: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.04);
    --shadow: 0 4px 16px rgba(0,0,0,.10);
    --shadow-lg: 0 12px 40px rgba(0,0,0,.14);
}

/* THEME: default (Midnight Blue) */
.theme-default {
    --color-primary: #4f6ef7;
    --color-primary-dark: #3b5bf0;
    --color-primary-light: #eef0fe;
    --color-secondary: #6c757d;
    --color-success: #10b981;
    --color-warning: #f59e0b;
    --color-danger: #ef4444;
    --color-info: #3b82f6;
    --sidebar-bg: #1a1f36;
    --sidebar-text: rgba(255,255,255,.75);
    --sidebar-text-active: #ffffff;
    --sidebar-active-bg: rgba(79,110,247,.18);
    --sidebar-hover-bg: rgba(255,255,255,.06);
    --sidebar-border: rgba(255,255,255,.08);
    --topbar-bg: #ffffff;
    --topbar-border: #e8ecf0;
    --body-bg: #f4f6fb;
    --card-bg: #ffffff;
    --card-border: #e8ecf0;
    --text-primary: #1e2746;
    --text-secondary: #64748b;
    --text-muted: #94a3b8;
    --input-bg: #f8fafc;
    --input-border: #e2e8f0;
    --input-focus: #4f6ef7;
}

/* THEME: ocean */
.theme-ocean {
    --color-primary: #0ea5e9;
    --color-primary-dark: #0284c7;
    --color-primary-light: #e0f2fe;
    --sidebar-bg: #0c1e35;
    --sidebar-active-bg: rgba(14,165,233,.18);
    --topbar-bg: #ffffff;
    --body-bg: #f0f9ff;
    --card-bg: #ffffff;
    --card-border: #bae6fd;
    --text-primary: #0c1e35;
    --color-success: #10b981;
    --color-warning: #f59e0b;
    --color-danger: #ef4444;
    --color-info: #0ea5e9;
    --sidebar-text: rgba(255,255,255,.75);
    --sidebar-text-active: #ffffff;
    --sidebar-hover-bg: rgba(255,255,255,.06);
    --sidebar-border: rgba(255,255,255,.08);
    --topbar-border: #bae6fd;
    --body-bg: #f0f9ff;
    --text-secondary: #0369a1;
    --text-muted: #7dd3fc;
    --input-bg: #f0f9ff;
    --input-border: #bae6fd;
    --input-focus: #0ea5e9;
}

/* THEME: forest */
.theme-forest {
    --color-primary: #059669;
    --color-primary-dark: #047857;
    --color-primary-light: #d1fae5;
    --sidebar-bg: #064e3b;
    --sidebar-active-bg: rgba(5,150,105,.25);
    --topbar-bg: #ffffff;
    --body-bg: #f0fdf4;
    --card-bg: #ffffff;
    --card-border: #a7f3d0;
    --text-primary: #064e3b;
    --color-success: #10b981;
    --color-warning: #f59e0b;
    --color-danger: #ef4444;
    --color-info: #0ea5e9;
    --sidebar-text: rgba(255,255,255,.75);
    --sidebar-text-active: #ffffff;
    --sidebar-hover-bg: rgba(255,255,255,.06);
    --sidebar-border: rgba(255,255,255,.08);
    --topbar-border: #a7f3d0;
    --text-secondary: #065f46;
    --text-muted: #6ee7b7;
    --input-bg: #f0fdf4;
    --input-border: #a7f3d0;
    --input-focus: #059669;
}

/* THEME: sunset */
.theme-sunset {
    --color-primary: #f97316;
    --color-primary-dark: #ea580c;
    --color-primary-light: #fff7ed;
    --sidebar-bg: #431407;
    --sidebar-active-bg: rgba(249,115,22,.2);
    --topbar-bg: #ffffff;
    --body-bg: #fff7ed;
    --card-bg: #ffffff;
    --card-border: #fed7aa;
    --text-primary: #431407;
    --color-success: #10b981;
    --color-warning: #f59e0b;
    --color-danger: #ef4444;
    --color-info: #0ea5e9;
    --sidebar-text: rgba(255,255,255,.75);
    --sidebar-text-active: #ffffff;
    --sidebar-hover-bg: rgba(255,255,255,.06);
    --sidebar-border: rgba(255,255,255,.08);
    --topbar-border: #fed7aa;
    --text-secondary: #7c2d12;
    --text-muted: #fdba74;
    --input-bg: #fff7ed;
    --input-border: #fed7aa;
    --input-focus: #f97316;
}

/* THEME: violet */
.theme-violet {
    --color-primary: #7c3aed;
    --color-primary-dark: #6d28d9;
    --color-primary-light: #ede9fe;
    --sidebar-bg: #2e1065;
    --sidebar-active-bg: rgba(124,58,237,.2);
    --topbar-bg: #ffffff;
    --body-bg: #faf5ff;
    --card-bg: #ffffff;
    --card-border: #ddd6fe;
    --text-primary: #2e1065;
    --color-success: #10b981;
    --color-warning: #f59e0b;
    --color-danger: #ef4444;
    --color-info: #0ea5e9;
    --sidebar-text: rgba(255,255,255,.75);
    --sidebar-text-active: #ffffff;
    --sidebar-hover-bg: rgba(255,255,255,.06);
    --sidebar-border: rgba(255,255,255,.08);
    --topbar-border: #ddd6fe;
    --text-secondary: #4c1d95;
    --text-muted: #a78bfa;
    --input-bg: #faf5ff;
    --input-border: #ddd6fe;
    --input-focus: #7c3aed;
}

/* THEME: light */
.theme-light {
    --color-primary: #2563eb;
    --color-primary-dark: #1d4ed8;
    --color-primary-light: #eff6ff;
    --sidebar-bg: #f8fafc;
    --sidebar-text: #334155;
    --sidebar-text-active: #1e293b;
    --sidebar-active-bg: #e0e7ff;
    --sidebar-hover-bg: #f1f5f9;
    --sidebar-border: #e2e8f0;
    --topbar-bg: #ffffff;
    --topbar-border: #e2e8f0;
    --body-bg: #f1f5f9;
    --card-bg: #ffffff;
    --card-border: #e2e8f0;
    --text-primary: #0f172a;
    --text-secondary: #475569;
    --text-muted: #94a3b8;
    --color-success: #10b981;
    --color-warning: #f59e0b;
    --color-danger: #ef4444;
    --color-info: #0ea5e9;
    --input-bg: #ffffff;
    --input-border: #e2e8f0;
    --input-focus: #2563eb;
}

/* Dark mode overlay — applied on top of any theme */
.dark-mode {
    --topbar-bg: #1e2332;
    --topbar-border: rgba(255,255,255,.06);
    --body-bg: #111827;
    --card-bg: #1e2332;
    --card-border: rgba(255,255,255,.07);
    --text-primary: #f1f5f9;
    --text-secondary: #94a3b8;
    --text-muted: #64748b;
    --input-bg: #252d40;
    --input-border: rgba(255,255,255,.1);
}

/* ─── RESET & BASE ───────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { font-size: 15px; -webkit-text-size-adjust: 100%; }

body {
    font-family: var(--font-sans);
    background: var(--body-bg);
    color: var(--text-primary);
    min-height: 100vh;
    display: flex;
    transition: background var(--transition), color var(--transition);
    overflow-x: hidden;
}

a { color: var(--color-primary); text-decoration: none; }
a:hover { color: var(--color-primary-dark); }

img { max-width: 100%; height: auto; }

/* ─── LAYOUT ─────────────────────────────────────────────────── */
.sidebar {
    position: fixed;
    top: 0; left: 0; bottom: 0;
    width: var(--sidebar-width);
    background: var(--sidebar-bg);
    display: flex;
    flex-direction: column;
    overflow-y: auto;
    overflow-x: hidden;
    z-index: 100;
    transition: width var(--transition), transform var(--transition);
    border-right: 1px solid var(--sidebar-border);
}

.sidebar.collapsed { width: var(--sidebar-collapsed-width); }

.sidebar-brand {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 20px 16px 16px;
    border-bottom: 1px solid var(--sidebar-border);
    min-height: 64px;
    flex-shrink: 0;
}

.brand-logo { width: 32px; height: 32px; border-radius: 8px; flex-shrink: 0; }

.brand-name {
    font-size: .9rem;
    font-weight: 700;
    color: var(--sidebar-text-active);
    white-space: nowrap;
    overflow: hidden;
    transition: opacity var(--transition);
}

.sidebar.collapsed .brand-name { opacity: 0; width: 0; }

.sidebar-toggle {
    margin-left: auto;
    background: none;
    border: none;
    color: var(--sidebar-text);
    cursor: pointer;
    padding: 6px;
    border-radius: var(--radius-sm);
    flex-shrink: 0;
}

.sidebar-toggle:hover { background: var(--sidebar-hover-bg); color: var(--sidebar-text-active); }

/* Agent Status Bar */
.agent-status-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--sidebar-border);
    cursor: pointer;
    position: relative;
}

.status-avatar { position: relative; flex-shrink: 0; }
.status-avatar img { width: 34px; height: 34px; border-radius: 50%; object-fit: cover; }

.status-dot {
    position: absolute;
    bottom: 1px; right: 1px;
    width: 10px; height: 10px;
    border-radius: 50%;
    border: 2px solid var(--sidebar-bg);
    background: #6b7280;
    transition: background .3s;
}
.status-dot[data-status="online"] { background: var(--color-success); }
.status-dot[data-status="busy"] { background: var(--color-danger); }
.status-dot[data-status="away"] { background: var(--color-warning); }

.status-name {
    font-size: .8rem;
    font-weight: 600;
    color: var(--sidebar-text-active);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.status-picker {
    position: absolute;
    left: 100%; top: 0;
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius);
    box-shadow: var(--shadow-lg);
    padding: 6px;
    display: none;
    min-width: 140px;
    z-index: 200;
}

.status-picker.visible { display: flex; flex-direction: column; }

.status-option {
    background: none;
    border: none;
    padding: 8px 12px;
    text-align: left;
    cursor: pointer;
    border-radius: var(--radius-sm);
    font-size: .85rem;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 8px;
}
.status-option:hover { background: var(--input-bg); }

/* Navigation */
.nav-list {
    list-style: none;
    padding: 8px 0;
    flex: 1;
    overflow-y: auto;
    overflow-x: hidden;
}

.nav-item { position: relative; }

.nav-link {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 16px;
    color: var(--sidebar-text);
    border-radius: 8px;
    margin: 2px 8px;
    transition: all var(--transition);
    font-size: .875rem;
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-decoration: none;
}

.nav-link:hover {
    background: var(--sidebar-hover-bg);
    color: var(--sidebar-text-active);
}

.nav-item.active > .nav-link {
    background: var(--sidebar-active-bg);
    color: var(--sidebar-text-active);
}

.nav-icon {
    font-size: 1rem;
    width: 20px;
    text-align: center;
    flex-shrink: 0;
    opacity: .85;
}

.nav-label { flex: 1; transition: opacity var(--transition); }
.sidebar.collapsed .nav-label { opacity: 0; width: 0; }

.nav-badge {
    background: var(--color-danger);
    color: white;
    font-size: .7rem;
    font-weight: 700;
    min-width: 18px;
    height: 18px;
    border-radius: 9px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 5px;
    flex-shrink: 0;
}

.nav-badge-pulse { animation: pulse 2s infinite; }

@keyframes pulse {
    0%, 100% { box-shadow: 0 0 0 0 rgba(239,68,68,.4); }
    50% { box-shadow: 0 0 0 6px rgba(239,68,68,0); }
}

.nav-sub {
    list-style: none;
    padding: 2px 0 4px 40px;
    overflow: hidden;
    max-height: 0;
    transition: max-height .3s ease;
}

.nav-item.open .nav-sub { max-height: 200px; }

.nav-sub li a {
    display: block;
    padding: 6px 10px;
    font-size: .82rem;
    color: var(--sidebar-text);
    border-radius: var(--radius-sm);
    margin: 1px 8px 1px 0;
    transition: all var(--transition);
}
.nav-sub li a:hover { color: var(--sidebar-text-active); background: var(--sidebar-hover-bg); }

.nav-separator {
    padding: 14px 16px 6px;
    font-size: .7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .1em;
    color: var(--sidebar-text);
    opacity: .5;
    white-space: nowrap;
    overflow: hidden;
}

.sidebar-footer {
    border-top: 1px solid var(--sidebar-border);
    padding: 8px 0;
    flex-shrink: 0;
}

/* Top Bar */
.topbar {
    position: fixed;
    top: 0;
    left: var(--sidebar-width);
    right: 0;
    height: var(--topbar-height);
    background: var(--topbar-bg);
    border-bottom: 1px solid var(--topbar-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 20px;
    gap: 16px;
    z-index: 90;
    transition: left var(--transition), background var(--transition);
}

.sidebar.collapsed ~ .topbar { left: var(--sidebar-collapsed-width); }
.sidebar.collapsed ~ .main-content { margin-left: var(--sidebar-collapsed-width); }

.topbar-left { display: flex; align-items: center; gap: 12px; flex: 1; min-width: 0; }
.topbar-right { display: flex; align-items: center; gap: 6px; flex-shrink: 0; }

.topbar-menu-btn {
    background: none;
    border: none;
    color: var(--text-secondary);
    font-size: 1.1rem;
    cursor: pointer;
    padding: 8px;
    border-radius: var(--radius-sm);
}

/* Global Search */
.global-search {
    position: relative;
    flex: 1;
    max-width: 480px;
}

.search-icon {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-muted);
    font-size: .875rem;
    pointer-events: none;
}

.search-input {
    width: 100%;
    padding: 9px 80px 9px 36px;
    background: var(--input-bg);
    border: 1px solid var(--input-border);
    border-radius: var(--radius);
    font-size: .875rem;
    color: var(--text-primary);
    font-family: var(--font-sans);
    transition: border-color var(--transition), box-shadow var(--transition);
}

.search-input:focus {
    outline: none;
    border-color: var(--input-focus);
    box-shadow: 0 0 0 3px rgba(79,110,247,.15);
}

.search-shortcut {
    position: absolute;
    right: 10px;
    top: 50%;
    transform: translateY(-50%);
    font-size: .7rem;
    background: var(--card-border);
    color: var(--text-muted);
    padding: 2px 6px;
    border-radius: 4px;
    font-family: var(--font-mono);
}

.search-results {
    position: absolute;
    top: calc(100% + 6px);
    left: 0;
    right: 0;
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius);
    box-shadow: var(--shadow-lg);
    display: none;
    max-height: 380px;
    overflow-y: auto;
    z-index: 500;
}

.search-results.visible { display: block; }

.search-result-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    cursor: pointer;
    transition: background var(--transition);
    border-bottom: 1px solid var(--card-border);
}
.search-result-item:last-child { border-bottom: none; }
.search-result-item:hover { background: var(--input-bg); }

/* Topbar icon buttons */
.topbar-icon-btn {
    display: flex;
    align-items: center;
    gap: 6px;
    background: none;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    padding: 8px 10px;
    border-radius: var(--radius-sm);
    font-size: .875rem;
    font-family: var(--font-sans);
    transition: all var(--transition);
    position: relative;
}
.topbar-icon-btn:hover { background: var(--input-bg); color: var(--text-primary); }

.notif-badge {
    position: absolute;
    top: 4px; right: 4px;
    background: var(--color-danger);
    color: white;
    font-size: .65rem;
    font-weight: 700;
    min-width: 16px;
    height: 16px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
    animation: bounce-in .3s ease;
}

@keyframes bounce-in {
    0% { transform: scale(0); }
    70% { transform: scale(1.2); }
    100% { transform: scale(1); }
}

/* Main Content */
.main-content {
    margin-left: var(--sidebar-width);
    margin-top: var(--topbar-height);
    min-height: calc(100vh - var(--topbar-height));
    padding: 24px;
    transition: margin-left var(--transition);
    width: calc(100% - var(--sidebar-width));
    flex: 1;
}

/* ─── CARDS ──────────────────────────────────────────────────── */
.card {
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-sm);
    overflow: hidden;
    transition: box-shadow var(--transition);
}

.card:hover { box-shadow: var(--shadow); }

.card-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--card-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.card-title {
    font-size: .95rem;
    font-weight: 700;
    color: var(--text-primary);
    margin: 0;
}

.card-body { padding: 20px; }
.card-footer {
    padding: 14px 20px;
    border-top: 1px solid var(--card-border);
    background: rgba(232,236,240,.3);
}

/* ─── STAT CARDS (Dashboard) ─────────────────────────────────── */
.stat-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.stat-card {
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    padding: 20px;
    display: flex;
    align-items: flex-start;
    gap: 16px;
    transition: all var(--transition);
    position: relative;
    overflow: hidden;
}

.stat-card::before {
    content: '';
    position: absolute;
    top: 0; left: 0; right: 0;
    height: 3px;
    background: var(--stat-color, var(--color-primary));
    border-radius: var(--radius-lg) var(--radius-lg) 0 0;
}

.stat-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); }

.stat-icon {
    width: 48px; height: 48px;
    border-radius: var(--radius);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
    background: rgba(79,110,247,.1);
    color: var(--stat-color, var(--color-primary));
}

.stat-info { flex: 1; min-width: 0; }

.stat-value {
    font-size: 1.75rem;
    font-weight: 800;
    color: var(--text-primary);
    line-height: 1;
    margin-bottom: 4px;
}

.stat-label {
    font-size: .8rem;
    color: var(--text-muted);
    font-weight: 500;
}

.stat-change {
    font-size: .75rem;
    font-weight: 600;
    margin-top: 6px;
    display: flex;
    align-items: center;
    gap: 3px;
}
.stat-change.up { color: var(--color-success); }
.stat-change.down { color: var(--color-danger); }

/* ─── TICKET TABLE ───────────────────────────────────────────── */
.ticket-table { width: 100%; border-collapse: collapse; }
.ticket-table th {
    padding: 12px 16px;
    text-align: left;
    font-size: .75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .05em;
    color: var(--text-muted);
    border-bottom: 1px solid var(--card-border);
    white-space: nowrap;
    cursor: pointer;
    user-select: none;
}
.ticket-table th:hover { color: var(--text-secondary); }
.ticket-table th .sort-icon { margin-left: 4px; opacity: .5; }
.ticket-table th.sorted .sort-icon { opacity: 1; color: var(--color-primary); }

.ticket-table td {
    padding: 14px 16px;
    border-bottom: 1px solid var(--card-border);
    font-size: .875rem;
    color: var(--text-primary);
    vertical-align: middle;
}

.ticket-table tr:last-child td { border-bottom: none; }
.ticket-table tr:hover td { background: rgba(79,110,247,.03); }

.ticket-number {
    font-family: var(--font-mono);
    font-size: .8rem;
    color: var(--text-muted);
    font-weight: 600;
}

.ticket-subject a {
    font-weight: 600;
    color: var(--text-primary);
    display: -webkit-box;
    -webkit-line-clamp: 1;
    -webkit-box-orient: vertical;
    overflow: hidden;
}
.ticket-subject a:hover { color: var(--color-primary); }

.ticket-meta { font-size: .78rem; color: var(--text-muted); margin-top: 2px; }

/* ─── BADGES ─────────────────────────────────────────────────── */
.badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: .72rem;
    font-weight: 700;
    white-space: nowrap;
    letter-spacing: .02em;
}

.badge-primary { background: var(--color-primary-light); color: var(--color-primary-dark); }
.badge-success { background: #dcfce7; color: #166534; }
.badge-warning { background: #fef9c3; color: #854d0e; }
.badge-danger  { background: #fee2e2; color: #991b1b; }
.badge-info    { background: #dbeafe; color: #1e40af; }
.badge-secondary { background: var(--input-bg); color: var(--text-secondary); }
.badge-light   { background: var(--card-border); color: var(--text-secondary); }

.dark-mode .badge-success { background: #14532d; color: #86efac; }
.dark-mode .badge-warning { background: #78350f; color: #fcd34d; }
.dark-mode .badge-danger  { background: #7f1d1d; color: #fca5a5; }
.dark-mode .badge-info    { background: #1e3a5f; color: #93c5fd; }

/* ─── BUTTONS ────────────────────────────────────────────────── */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 9px 18px;
    border: 1px solid transparent;
    border-radius: var(--radius);
    font-size: .875rem;
    font-weight: 600;
    cursor: pointer;
    transition: all var(--transition);
    font-family: var(--font-sans);
    white-space: nowrap;
    text-decoration: none;
    line-height: 1.4;
}

.btn:disabled { opacity: .55; cursor: not-allowed; }

.btn-primary {
    background: var(--color-primary);
    border-color: var(--color-primary);
    color: white;
}
.btn-primary:hover:not(:disabled) {
    background: var(--color-primary-dark);
    border-color: var(--color-primary-dark);
    color: white;
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(79,110,247,.35);
}

.btn-outline {
    background: transparent;
    border-color: var(--card-border);
    color: var(--text-secondary);
}
.btn-outline:hover:not(:disabled) { border-color: var(--color-primary); color: var(--color-primary); background: var(--color-primary-light); }

.btn-ghost { background: transparent; border-color: transparent; color: var(--text-secondary); }
.btn-ghost:hover:not(:disabled) { background: var(--input-bg); color: var(--text-primary); }

.btn-danger { background: var(--color-danger); border-color: var(--color-danger); color: white; }
.btn-danger:hover:not(:disabled) { background: #dc2626; }

.btn-sm { padding: 6px 12px; font-size: .8rem; }
.btn-lg { padding: 12px 24px; font-size: .95rem; }
.btn-icon { padding: 8px; width: 36px; height: 36px; justify-content: center; }
.btn-link { background: none; border: none; color: var(--color-primary); cursor: pointer; font-family: var(--font-sans); font-size: inherit; padding: 0; }

/* ─── FORMS ──────────────────────────────────────────────────── */
.form-group { margin-bottom: 18px; }

.form-label {
    display: block;
    font-size: .82rem;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 6px;
}

.form-label .required { color: var(--color-danger); margin-left: 2px; }

.form-control {
    width: 100%;
    padding: 9px 12px;
    background: var(--input-bg);
    border: 1px solid var(--input-border);
    border-radius: var(--radius);
    font-size: .875rem;
    color: var(--text-primary);
    font-family: var(--font-sans);
    transition: border-color var(--transition), box-shadow var(--transition);
    line-height: 1.5;
}

.form-control:focus {
    outline: none;
    border-color: var(--input-focus);
    box-shadow: 0 0 0 3px rgba(79,110,247,.15);
}

.form-control::placeholder { color: var(--text-muted); }
.form-control:disabled { opacity: .6; cursor: not-allowed; }

textarea.form-control { min-height: 100px; resize: vertical; }

select.form-control { appearance: none; background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236b7280' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3e%3c/svg%3e"); background-repeat: no-repeat; background-position: right 10px center; background-size: 16px; padding-right: 36px; cursor: pointer; }

.form-hint { font-size: .78rem; color: var(--text-muted); margin-top: 4px; }
.form-error { font-size: .78rem; color: var(--color-danger); margin-top: 4px; display: flex; align-items: center; gap: 4px; }

/* ─── DROPDOWNS ──────────────────────────────────────────────── */
.dropdown { position: relative; }
.dropdown-menu {
    position: absolute;
    top: calc(100% + 8px);
    right: 0;
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    min-width: 200px;
    display: none;
    z-index: 300;
    animation: slide-down .15s ease;
    overflow: hidden;
}

.dropdown.open .dropdown-menu { display: block; }

@keyframes slide-down {
    from { opacity: 0; transform: translateY(-8px); }
    to { opacity: 1; transform: translateY(0); }
}

.dropdown-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 9px 14px;
    color: var(--text-primary);
    font-size: .875rem;
    cursor: pointer;
    transition: background var(--transition);
    border: none;
    background: none;
    width: 100%;
    text-align: left;
    font-family: var(--font-sans);
    text-decoration: none;
}

.dropdown-item:hover { background: var(--input-bg); color: var(--text-primary); }
.dropdown-item.active { color: var(--color-primary); background: var(--color-primary-light); font-weight: 600; }
.dropdown-item.danger { color: var(--color-danger); }
.dropdown-header { padding: 10px 14px 4px; font-size: .72rem; font-weight: 700; text-transform: uppercase; letter-spacing: .08em; color: var(--text-muted); }
.dropdown-divider { height: 1px; background: var(--card-border); margin: 4px 0; }

/* Theme Menu */
.theme-grid {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 8px;
    padding: 10px 14px;
}

.theme-swatch {
    width: 32px; height: 32px;
    border-radius: 50%;
    background: var(--t, #666);
    border: 2px solid transparent;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: .7rem;
    color: white;
    transition: all var(--transition);
}
.theme-swatch:hover, .theme-swatch.active { border-color: white; box-shadow: 0 0 0 2px var(--t, #666); }
.theme-check { display: none; }
.theme-swatch.active .theme-check { display: block; }

.theme-toggle-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    border-top: 1px solid var(--card-border);
    font-size: .85rem;
    color: var(--text-secondary);
}

/* ─── TOGGLE SWITCH ──────────────────────────────────────────── */
.toggle-switch { position: relative; display: inline-block; width: 40px; height: 22px; }
.toggle-switch input { opacity: 0; width: 0; height: 0; }
.toggle-track {
    position: absolute;
    inset: 0;
    background: var(--input-border);
    border-radius: 11px;
    cursor: pointer;
    transition: background var(--transition);
}
.toggle-track::before {
    content: '';
    position: absolute;
    width: 16px; height: 16px;
    left: 3px; top: 3px;
    background: white;
    border-radius: 50%;
    transition: transform var(--transition);
    box-shadow: 0 1px 3px rgba(0,0,0,.15);
}
.toggle-switch input:checked + .toggle-track { background: var(--color-primary); }
.toggle-switch input:checked + .toggle-track::before { transform: translateX(18px); }

/* ─── NOTIFICATIONS PANEL ────────────────────────────────────── */
.notif-menu { min-width: 360px; max-width: 400px; right: 0; }
.notif-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 16px;
    border-bottom: 1px solid var(--card-border);
    font-weight: 700;
    font-size: .9rem;
}
.notif-list { max-height: 380px; overflow-y: auto; }
.notif-item {
    display: flex;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--card-border);
    cursor: pointer;
    transition: background var(--transition);
    text-decoration: none;
}
.notif-item:hover { background: var(--input-bg); }
.notif-item.unread { background: rgba(79,110,247,.04); }
.notif-item.unread::before {
    content: '';
    display: block;
    width: 8px; height: 8px;
    border-radius: 50%;
    background: var(--color-primary);
    flex-shrink: 0;
    margin-top: 5px;
}

.notif-icon {
    width: 36px; height: 36px;
    border-radius: var(--radius);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: .9rem;
    flex-shrink: 0;
}

.notif-content { flex: 1; min-width: 0; }
.notif-title { font-size: .85rem; font-weight: 600; color: var(--text-primary); }
.notif-body { font-size: .78rem; color: var(--text-muted); margin-top: 2px; }
.notif-time { font-size: .72rem; color: var(--text-muted); margin-top: 4px; }
.notif-empty { text-align: center; padding: 40px 20px; color: var(--text-muted); }
.notif-empty i { font-size: 2rem; margin-bottom: 8px; opacity: .5; display: block; }
.notif-footer { padding: 10px 16px; text-align: center; border-top: 1px solid var(--card-border); font-size: .82rem; }

/* ─── TOASTS ─────────────────────────────────────────────────── */
.toast-container {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 9999;
    display: flex;
    flex-direction: column;
    gap: 10px;
    pointer-events: none;
}

.toast {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    padding: 14px 16px;
    min-width: 300px;
    max-width: 400px;
    pointer-events: all;
    animation: toast-in .3s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    border-left: 4px solid var(--toast-color, var(--color-primary));
}

.toast.removing { animation: toast-out .25s ease forwards; }

@keyframes toast-in {
    from { opacity: 0; transform: translateX(40px); }
    to { opacity: 1; transform: translateX(0); }
}
@keyframes toast-out {
    to { opacity: 0; transform: translateX(40px); }
}

.toast-icon { font-size: 1.1rem; color: var(--toast-color, var(--color-primary)); flex-shrink: 0; margin-top: 1px; }
.toast-content { flex: 1; min-width: 0; }
.toast-title { font-weight: 700; font-size: .875rem; color: var(--text-primary); }
.toast-body { font-size: .8rem; color: var(--text-secondary); margin-top: 2px; }
.toast-close { background: none; border: none; color: var(--text-muted); cursor: pointer; padding: 2px; font-size: .9rem; flex-shrink: 0; }

/* ─── LIVE CHAT WIDGET ───────────────────────────────────────── */
.chat-widget-container {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 1000;
}

.chat-widget-toggle {
    width: 56px; height: 56px;
    border-radius: 28px;
    background: var(--color-primary);
    border: none;
    color: white;
    font-size: 1.4rem;
    cursor: pointer;
    box-shadow: 0 4px 20px rgba(79,110,247,.40);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition);
    position: relative;
}
.chat-widget-toggle:hover { transform: scale(1.08); }

.chat-open-icon { display: block; }
.chat-close-icon { display: none; }
.chat-widget:not(.collapsed) .chat-open-icon { display: none; }
.chat-widget:not(.collapsed) .chat-close-icon { display: block; }

.chat-unread-dot {
    position: absolute;
    top: 6px; right: 6px;
    width: 10px; height: 10px;
    border-radius: 50%;
    background: var(--color-danger);
    border: 2px solid white;
}

.chat-widget-panel {
    position: absolute;
    bottom: 70px; right: 0;
    width: 360px;
    height: 500px;
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    transform-origin: bottom right;
    transition: transform .25s cubic-bezier(0.175, 0.885, 0.32, 1.275), opacity .2s;
}

.chat-widget.collapsed .chat-widget-panel {
    transform: scale(0.8);
    opacity: 0;
    pointer-events: none;
}

.chat-widget-header {
    background: var(--color-primary);
    padding: 14px 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.chat-agent-info { display: flex; align-items: center; gap: 10px; }
.chat-agent-avatar {
    width: 38px; height: 38px;
    border-radius: 50%;
    background: rgba(255,255,255,.2);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1rem;
}

.chat-agent-info strong { display: block; color: white; font-size: .875rem; }
.chat-agent-info small { color: rgba(255,255,255,.8); font-size: .75rem; }

.chat-minimize-btn { background: none; border: none; color: rgba(255,255,255,.8); cursor: pointer; padding: 4px; border-radius: 4px; font-size: .9rem; }
.chat-minimize-btn:hover { color: white; background: rgba(255,255,255,.1); }

.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.chat-welcome {
    background: var(--input-bg);
    border-radius: var(--radius);
    padding: 10px 14px;
    font-size: .875rem;
    color: var(--text-secondary);
    align-self: flex-start;
    max-width: 80%;
}

.chat-msg {
    max-width: 78%;
    padding: 9px 13px;
    border-radius: 16px;
    font-size: .875rem;
    line-height: 1.45;
    position: relative;
}

.chat-msg.from-agent {
    background: var(--input-bg);
    color: var(--text-primary);
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}

.chat-msg.from-customer {
    background: var(--color-primary);
    color: white;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

.chat-msg-time { font-size: .68rem; opacity: .65; margin-top: 3px; }

.chat-composer { padding: 12px; border-top: 1px solid var(--card-border); }

.typing-indicator {
    display: flex;
    gap: 4px;
    padding: 4px 0 8px 4px;
}
.typing-indicator span {
    width: 6px; height: 6px;
    border-radius: 50%;
    background: var(--text-muted);
    animation: typing-bounce .8s infinite;
}
.typing-indicator span:nth-child(2) { animation-delay: .1s; }
.typing-indicator span:nth-child(3) { animation-delay: .2s; }

@keyframes typing-bounce {
    0%, 100% { transform: translateY(0); }
    40% { transform: translateY(-5px); }
}

.chat-input-row { display: flex; gap: 8px; }
.chat-input {
    flex: 1;
    padding: 9px 12px;
    background: var(--input-bg);
    border: 1px solid var(--input-border);
    border-radius: 20px;
    font-size: .875rem;
    font-family: var(--font-sans);
    color: var(--text-primary);
    outline: none;
    transition: border-color var(--transition);
}
.chat-input:focus { border-color: var(--color-primary); }
.chat-send-btn {
    width: 38px; height: 38px;
    border-radius: 50%;
    background: var(--color-primary);
    border: none;
    color: white;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: .9rem;
    flex-shrink: 0;
    transition: all var(--transition);
}
.chat-send-btn:hover { background: var(--color-primary-dark); transform: scale(1.05); }

/* ─── DASHBOARD CHARTS AREA ──────────────────────────────────── */
.dashboard-grid {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 16px;
    margin-bottom: 24px;
}

.chart-container { position: relative; height: 260px; }

/* ─── TICKET DETAIL ──────────────────────────────────────────── */
.ticket-detail-grid {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 20px;
    align-items: start;
}

.ticket-body-card .card-body { padding: 24px; }

.reply-list { display: flex; flex-direction: column; gap: 0; }

.reply-item {
    display: flex;
    gap: 14px;
    padding: 18px 0;
    border-bottom: 1px solid var(--card-border);
}
.reply-item:last-child { border-bottom: none; }

.reply-avatar { flex-shrink: 0; }
.reply-avatar img {
    width: 40px; height: 40px;
    border-radius: 50%;
    object-fit: cover;
    border: 2px solid var(--card-border);
}

.reply-content { flex: 1; min-width: 0; }
.reply-header { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; flex-wrap: wrap; }
.reply-author { font-weight: 700; font-size: .875rem; }
.reply-role { font-size: .75rem; }
.reply-time { font-size: .75rem; color: var(--text-muted); margin-left: auto; }
.reply-body { font-size: .9rem; line-height: 1.6; color: var(--text-primary); }
.reply-body p { margin-bottom: .75em; }
.reply-body p:last-child { margin-bottom: 0; }
.reply-private { background: rgba(245,158,11,.08); border-left: 3px solid #f59e0b; padding: 10px 14px; border-radius: 0 var(--radius) var(--radius) 0; }

/* Reply composer */
.reply-composer { padding: 20px; }
.composer-tabs { display: flex; gap: 4px; margin-bottom: 14px; }
.composer-tab {
    padding: 6px 14px;
    border-radius: var(--radius-sm);
    font-size: .82rem;
    font-weight: 600;
    cursor: pointer;
    border: 1px solid var(--card-border);
    background: none;
    color: var(--text-secondary);
    font-family: var(--font-sans);
    transition: all var(--transition);
}
.composer-tab.active { background: var(--color-primary); border-color: var(--color-primary); color: white; }

.editor-toolbar {
    display: flex;
    gap: 4px;
    padding: 8px 10px;
    border: 1px solid var(--input-border);
    border-bottom: none;
    border-radius: var(--radius) var(--radius) 0 0;
    background: var(--input-bg);
    flex-wrap: wrap;
}

.toolbar-btn {
    width: 28px; height: 28px;
    border: none;
    background: none;
    color: var(--text-secondary);
    cursor: pointer;
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: .85rem;
    transition: all var(--transition);
}
.toolbar-btn:hover { background: var(--card-border); color: var(--text-primary); }
.toolbar-sep { width: 1px; background: var(--card-border); margin: 4px 2px; align-self: stretch; }

/* ─── SIDEBAR INFO PANEL ─────────────────────────────────────── */
.info-panel .form-group { margin-bottom: 14px; }
.info-label { font-size: .75rem; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--text-muted); margin-bottom: 4px; }
.info-value { font-size: .875rem; color: var(--text-primary); font-weight: 500; }

/* ─── AVATARS ────────────────────────────────────────────────── */
.avatar {
    width: 36px; height: 36px;
    border-radius: 50%;
    object-fit: cover;
    flex-shrink: 0;
}

.avatar-initials {
    width: 36px; height: 36px;
    border-radius: 50%;
    background: var(--color-primary-light);
    color: var(--color-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: .75rem;
    flex-shrink: 0;
}

/* ─── PAGINATION ─────────────────────────────────────────────── */
.pagination { display: flex; gap: 4px; align-items: center; }
.page-btn {
    min-width: 34px; height: 34px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 1px solid var(--card-border);
    border-radius: var(--radius-sm);
    background: var(--card-bg);
    color: var(--text-secondary);
    font-size: .85rem;
    cursor: pointer;
    transition: all var(--transition);
    font-family: var(--font-sans);
    padding: 0 6px;
}
.page-btn:hover { border-color: var(--color-primary); color: var(--color-primary); }
.page-btn.active { background: var(--color-primary); border-color: var(--color-primary); color: white; font-weight: 700; }
.page-btn:disabled { opacity: .4; cursor: not-allowed; }

/* ─── MODAL ──────────────────────────────────────────────────── */
.modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,.5);
    backdrop-filter: blur(4px);
    z-index: 998;
    display: none;
    align-items: center;
    justify-content: center;
}
.modal-backdrop.open { display: flex; animation: fade-in .2s ease; }

@keyframes fade-in { from { opacity: 0; } to { opacity: 1; } }

.modal {
    background: var(--card-bg);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    width: 90vw;
    max-width: 560px;
    max-height: 90vh;
    overflow-y: auto;
    animation: modal-in .25s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}
.modal-lg { max-width: 800px; }
.modal-sm { max-width: 400px; }

@keyframes modal-in {
    from { opacity: 0; transform: scale(.92) translateY(-10px); }
    to { opacity: 1; transform: scale(1) translateY(0); }
}

.modal-header {
    padding: 18px 20px;
    border-bottom: 1px solid var(--card-border);
    display: flex;
    align-items: center;
    justify-content: space-between;
}
.modal-title { font-size: 1rem; font-weight: 700; }
.modal-close { background: none; border: none; color: var(--text-muted); cursor: pointer; font-size: 1.1rem; padding: 4px; border-radius: 4px; }
.modal-close:hover { color: var(--text-primary); background: var(--input-bg); }
.modal-body { padding: 20px; }
.modal-footer { padding: 14px 20px; border-top: 1px solid var(--card-border); display: flex; gap: 8px; justify-content: flex-end; }

/* ─── TAGS INPUT ─────────────────────────────────────────────── */
.tags-input {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 6px;
    background: var(--input-bg);
    border: 1px solid var(--input-border);
    border-radius: var(--radius);
    min-height: 42px;
    cursor: text;
    transition: border-color var(--transition);
}
.tags-input:focus-within { border-color: var(--input-focus); box-shadow: 0 0 0 3px rgba(79,110,247,.15); }
.tag-chip {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 8px;
    border-radius: 12px;
    font-size: .78rem;
    font-weight: 600;
    background: var(--color-primary-light);
    color: var(--color-primary);
}
.tag-chip-remove { background: none; border: none; cursor: pointer; color: inherit; opacity: .6; font-size: .8rem; padding: 0; line-height: 1; }
.tag-chip-remove:hover { opacity: 1; }
.tags-input input { border: none; background: none; outline: none; font-size: .875rem; font-family: var(--font-sans); color: var(--text-primary); flex: 1; min-width: 100px; }

/* ─── EMPTY STATES ───────────────────────────────────────────── */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-muted);
}
.empty-state-icon {
    font-size: 3rem;
    margin-bottom: 16px;
    opacity: .4;
    display: block;
}
.empty-state h3 { font-size: 1.1rem; font-weight: 700; color: var(--text-secondary); margin-bottom: 8px; }
.empty-state p { font-size: .9rem; max-width: 320px; margin: 0 auto 20px; line-height: 1.6; }

/* ─── LOADING STATES ─────────────────────────────────────────── */
.skeleton {
    background: linear-gradient(90deg, var(--card-border) 25%, rgba(232,236,240,.5) 50%, var(--card-border) 75%);
    background-size: 200% 100%;
    animation: skeleton-wave 1.5s infinite;
    border-radius: var(--radius-sm);
    display: block;
}

@keyframes skeleton-wave {
    0% { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

.spinner {
    width: 24px; height: 24px;
    border: 2.5px solid var(--card-border);
    border-top-color: var(--color-primary);
    border-radius: 50%;
    animation: spin .7s linear infinite;
}

@keyframes spin { to { transform: rotate(360deg); } }

/* ─── SLA INDICATORS ─────────────────────────────────────────── */
.sla-indicator { display: flex; align-items: center; gap: 6px; font-size: .8rem; }
.sla-bar { height: 4px; border-radius: 2px; background: var(--card-border); overflow: hidden; width: 60px; }
.sla-bar-fill { height: 100%; border-radius: 2px; transition: width .5s ease; }
.sla-ok .sla-bar-fill { background: var(--color-success); }
.sla-warning .sla-bar-fill { background: var(--color-warning); }
.sla-breach .sla-bar-fill { background: var(--color-danger); }

/* ─── BREADCRUMB ─────────────────────────────────────────────── */
.breadcrumb {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: .82rem;
    color: var(--text-muted);
    margin-bottom: 20px;
    flex-wrap: wrap;
}
.breadcrumb-item + .breadcrumb-item::before { content: '/'; opacity: .5; }
.breadcrumb-item a { color: var(--text-secondary); }
.breadcrumb-item a:hover { color: var(--color-primary); }
.breadcrumb-item.active { color: var(--text-primary); font-weight: 600; }

/* ─── PAGE HEADER ────────────────────────────────────────────── */
.page-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}
.page-title { font-size: 1.5rem; font-weight: 800; color: var(--text-primary); line-height: 1.2; }
.page-subtitle { font-size: .875rem; color: var(--text-muted); margin-top: 4px; }
.page-actions { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }

/* ─── FILTER BAR ─────────────────────────────────────────────── */
.filter-bar {
    display: flex;
    gap: 10px;
    align-items: center;
    flex-wrap: wrap;
    margin-bottom: 16px;
    padding: 14px 16px;
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-lg);
}

.filter-bar .form-control { width: auto; min-width: 140px; }

.filter-tag {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 4px 10px;
    background: var(--color-primary-light);
    color: var(--color-primary);
    border-radius: 20px;
    font-size: .78rem;
    font-weight: 600;
}
.filter-tag-remove { background: none; border: none; cursor: pointer; color: inherit; opacity: .7; font-size: .8rem; }

/* ─── RTL SUPPORT ────────────────────────────────────────────── */
body.rtl { direction: rtl; }
body.rtl .sidebar { left: auto; right: 0; }
body.rtl .topbar { left: 0; right: var(--sidebar-width); }
body.rtl .sidebar.collapsed ~ .topbar { right: var(--sidebar-collapsed-width); }
body.rtl .main-content { margin-left: 0; margin-right: var(--sidebar-width); }
body.rtl .sidebar.collapsed ~ .main-content { margin-right: var(--sidebar-collapsed-width); }
body.rtl .dropdown-menu { left: 0; right: auto; }
body.rtl .notif-menu { left: 0; right: auto; }
body.rtl .toast-container { left: 24px; right: auto; }
body.rtl .chat-widget-container { left: 24px; right: auto; }

/* ─── RESPONSIVE ─────────────────────────────────────────────── */
@media (max-width: 1024px) {
    .dashboard-grid { grid-template-columns: 1fr; }
    .ticket-detail-grid { grid-template-columns: 1fr; }
}

@media (max-width: 768px) {
    :root { --sidebar-width: 260px; }
    
    .sidebar {
        transform: translateX(-100%);
        z-index: 200;
    }
    .sidebar.mobile-open { transform: translateX(0); }
    body.rtl .sidebar { transform: translateX(100%); }
    body.rtl .sidebar.mobile-open { transform: translateX(0); }
    
    .topbar { left: 0 !important; right: 0 !important; }
    .main-content { margin-left: 0 !important; margin-right: 0 !important; }
    
    .stat-grid { grid-template-columns: repeat(2, 1fr); }
    .page-header { flex-direction: column; }
    .filter-bar { flex-direction: column; align-items: stretch; }
    .filter-bar .form-control { min-width: unset; width: 100%; }
    
    .chat-widget-panel { width: calc(100vw - 32px); right: -12px; }
    .notif-menu { min-width: calc(100vw - 32px); right: -60px; }
}

@media (max-width: 480px) {
    .stat-grid { grid-template-columns: 1fr; }
    .main-content { padding: 16px; }
    .topbar { padding: 0 12px; }
    .ticket-table th:nth-child(3),
    .ticket-table td:nth-child(3),
    .ticket-table th:nth-child(5),
    .ticket-table td:nth-child(5) { display: none; }
}

/* ─── UTILITY ────────────────────────────────────────────────── */
.d-none { display: none !important; }
.d-flex { display: flex !important; }
.d-lg-none { display: none; }
@media (max-width: 1024px) { .d-lg-none { display: flex; } }
.gap-2 { gap: 8px; }
.gap-3 { gap: 12px; }
.mt-1 { margin-top: 4px; } .mt-2 { margin-top: 8px; } .mt-3 { margin-top: 12px; } .mt-4 { margin-top: 16px; }
.mb-2 { margin-bottom: 8px; } .mb-3 { margin-bottom: 12px; } .mb-4 { margin-bottom: 16px; }
.text-center { text-align: center; }
.text-right { text-align: right; }
.text-muted { color: var(--text-muted) !important; }
.text-success { color: var(--color-success) !important; }
.text-warning { color: var(--color-warning) !important; }
.text-danger { color: var(--color-danger) !important; }
.text-primary-color { color: var(--color-primary) !important; }
.font-bold { font-weight: 700; }
.font-mono { font-family: var(--font-mono); }
.truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.w-100 { width: 100%; }
.flex-1 { flex: 1; }
.flex-center { display: flex; align-items: center; justify-content: center; }
.flex-between { display: flex; align-items: center; justify-content: space-between; }

/* ─── SIDEBAR COLLAPSE ───────────────────────────────────────────── */
.sidebar.collapsed { width: 72px; }
.sidebar.collapsed .brand-name { display: none; }
.sidebar.collapsed .nav-label { display: none; }
.sidebar.collapsed .nav-separator { display: none; }
.sidebar.collapsed .nav-badge { display: none; }
.sidebar.collapsed .nav-link { justify-content: center; padding: 10px; margin: 2px 8px; }
.sidebar.collapsed .nav-icon { width: auto; font-size: 1.1rem; }
.sidebar.collapsed .sidebar-footer .nav-link { justify-content: center; }

/* Active nav item */
.nav-item.active > .nav-link {
    background: rgba(79,110,247,.18);
    color: #ffffff;
}
.nav-item.active > .nav-link .nav-icon { opacity: 1; }

/* ══════════════════════════════════════════════════════════════════
   DARK MODE — comprehensive overrides for all page elements
   Applied when <html> or <body> has .dark-mode class
   ══════════════════════════════════════════════════════════════════ */

/* ── Layout & containers ──────────────────────────────────────── */
.dark-mode body,
.dark-mode .main-content       { background: var(--body-bg) !important; color: var(--text-primary) !important; }
.dark-mode .topbar             { background: var(--topbar-bg) !important; border-color: var(--topbar-border) !important; }
.dark-mode .topbar-icon-btn    { background: rgba(255,255,255,.05) !important; border-color: rgba(255,255,255,.1) !important; color: #cbd5e1 !important; }
.dark-mode .topbar-icon-btn:hover { background: rgba(255,255,255,.1) !important; }
.dark-mode .page-header        { background: var(--topbar-bg) !important; border-color: var(--topbar-border) !important; }

/* ── Cards & panels ───────────────────────────────────────────── */
.dark-mode .card,
.dark-mode .sidebar-card,
.dark-mode .reply-box,
.dark-mode .reply-card,
.dark-mode .stat-card,
.dark-mode .filter-bar,
.dark-mode .ticket-row,
.dark-mode .modal-box,
.dark-mode .dropdown-menu      { background: var(--card-bg) !important; border-color: var(--card-border) !important; color: var(--text-primary) !important; }
.dark-mode .sidebar-card-header,
.dark-mode .card-header        { border-color: var(--card-border) !important; color: var(--text-primary) !important; }

/* ── Inputs, selects, textareas ───────────────────────────────── */
.dark-mode input,
.dark-mode select,
.dark-mode textarea,
.dark-mode .prop-select,
.dark-mode .form-control       { background: var(--input-bg) !important; border-color: var(--input-border) !important; color: var(--text-primary) !important; }
.dark-mode input::placeholder,
.dark-mode textarea::placeholder { color: var(--text-muted) !important; }
.dark-mode input:focus,
.dark-mode select:focus,
.dark-mode textarea:focus,
.dark-mode .prop-select:focus  { border-color: var(--color-primary, #4f6ef7) !important; outline: none; }

/* ── Tables ───────────────────────────────────────────────────── */
.dark-mode table               { color: var(--text-primary) !important; }
.dark-mode th                  { background: var(--input-bg) !important; color: var(--text-secondary) !important; border-color: var(--card-border) !important; }
.dark-mode td                  { border-color: var(--card-border) !important; color: var(--text-primary) !important; }
.dark-mode tr:hover td         { background: rgba(255,255,255,.04) !important; }
.dark-mode .table-striped tr:nth-child(even) td { background: rgba(255,255,255,.03) !important; }

/* ── Badges ───────────────────────────────────────────────────── */
.dark-mode .badge-primary      { background: rgba(79,110,247,.25) !important;  color: #93c5fd !important; }
.dark-mode .badge-success      { background: #14532d !important; color: #86efac !important; }
.dark-mode .badge-warning      { background: #78350f !important; color: #fcd34d !important; }
.dark-mode .badge-danger       { background: #7f1d1d !important; color: #fca5a5 !important; }
.dark-mode .badge-secondary    { background: rgba(255,255,255,.08) !important; color: #94a3b8 !important; }
.dark-mode .badge-info         { background: #1e3a5f !important; color: #93c5fd !important; }
.dark-mode .badge-dark         { background: rgba(255,255,255,.12) !important; color: #e2e8f0 !important; }

/* ── Alerts ───────────────────────────────────────────────────── */
.dark-mode .alert-success      { background: #14532d !important; color: #86efac !important; border-color: #166534 !important; }
.dark-mode .alert-danger       { background: #7f1d1d !important; color: #fca5a5 !important; border-color: #991b1b !important; }
.dark-mode .alert-warning      { background: #78350f !important; color: #fcd34d !important; border-color: #92400e !important; }
.dark-mode .alert-info         { background: #1e3a5f !important; color: #93c5fd !important; border-color: #1e40af !important; }

/* ── Buttons ──────────────────────────────────────────────────── */
.dark-mode .btn-ghost          { background: rgba(255,255,255,.06) !important; color: #cbd5e1 !important; border-color: rgba(255,255,255,.1) !important; }
.dark-mode .btn-ghost:hover    { background: rgba(255,255,255,.12) !important; }
.dark-mode .btn-outline        { border-color: rgba(255,255,255,.2) !important; color: #cbd5e1 !important; }

/* ── Modals ───────────────────────────────────────────────────── */
.dark-mode .modal-overlay      { background: rgba(0,0,0,.7) !important; }
.dark-mode .modal-box          { background: var(--card-bg) !important; }
.dark-mode .modal-header,
.dark-mode .modal-footer       { border-color: var(--card-border) !important; }
.dark-mode label               { color: var(--text-secondary) !important; }

/* ── Ticket-specific ──────────────────────────────────────────── */
.dark-mode .reply-card         { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .reply-card.private { background: rgba(234,179,8,.08) !important; border-color: rgba(234,179,8,.2) !important; }
.dark-mode .private-badge      { background: rgba(234,179,8,.15) !important; color: #fcd34d !important; }
.dark-mode .reply-body         { color: var(--text-primary) !important; }
.dark-mode .reply-tab          { background: transparent !important; color: var(--text-muted) !important; border-color: var(--card-border) !important; }
.dark-mode .reply-tab.active   { color: var(--color-primary, #4f6ef7) !important; border-bottom-color: var(--color-primary, #4f6ef7) !important; }
.dark-mode .prop-label         { color: var(--text-muted) !important; }
.dark-mode .prop-value         { color: var(--text-primary) !important; }
.dark-mode .tab-btn            { color: var(--text-secondary) !important; border-color: var(--card-border) !important; }
.dark-mode .tab-btn.active     { color: var(--color-primary, #4f6ef7) !important; border-bottom-color: var(--color-primary, #4f6ef7) !important; }
.dark-mode .tab-count          { background: rgba(255,255,255,.08) !important; color: #94a3b8 !important; }
.dark-mode .tab-btn.active .tab-count { background: var(--color-primary, #4f6ef7) !important; color: #fff !important; }
.dark-mode .filter-bar         { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .filter-bar select,
.dark-mode .filter-bar input,
.dark-mode .search-wrap input  { background: var(--input-bg) !important; color: var(--text-primary) !important; border-color: var(--input-border) !important; }
.dark-mode .ticket-row:hover   { background: rgba(255,255,255,.04) !important; }

/* ── History / activity ───────────────────────────────────────── */
.dark-mode .history-item       { border-color: var(--card-border) !important; color: var(--text-secondary) !important; }
.dark-mode .history-icon       { background: var(--input-bg) !important; }
.dark-mode .history-time       { color: var(--text-muted) !important; }

/* ── Attachment chips ─────────────────────────────────────────── */
.dark-mode .attach-chip,
.dark-mode .file-chip          { background: var(--input-bg) !important; border-color: var(--card-border) !important; color: var(--text-secondary) !important; }
.dark-mode .attach-chip:hover  { background: rgba(79,110,247,.15) !important; border-color: var(--color-primary,#4f6ef7) !important; color: var(--color-primary,#4f6ef7) !important; }

/* ── Notifications ────────────────────────────────────────────── */
.dark-mode .dropdown-menu      { background: var(--card-bg) !important; border-color: var(--card-border) !important; box-shadow: 0 8px 32px rgba(0,0,0,.4) !important; }
.dark-mode .notif-menu,
.dark-mode .notif-header       { background: var(--card-bg) !important; border-color: var(--card-border) !important; color: var(--text-primary) !important; }
.dark-mode .notif-footer       { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .notif-empty        { color: var(--text-muted) !important; }
.dark-mode .notif-list::-webkit-scrollbar-thumb  { background: rgba(255,255,255,.15) !important; }
.dark-mode .notif-list::-webkit-scrollbar-track  { background: transparent !important; }
.dark-mode .notif-item         { border-color: var(--card-border) !important; color: var(--text-primary) !important; background: transparent; }
.dark-mode .notif-item:hover   { background: rgba(255,255,255,.05) !important; }
.dark-mode .notif-item.unread  { background: rgba(79,110,247,.15) !important; }
.dark-mode .notif-item.unread:hover { background: rgba(79,110,247,.22) !important; }
.dark-mode .notif-icon         { background: rgba(79,110,247,.18) !important; color: var(--color-primary,#4f6ef7) !important; }
.dark-mode .notif-title        { color: var(--text-primary) !important; }
.dark-mode .notif-body         { color: var(--text-secondary) !important; }
.dark-mode .notif-time         { color: var(--text-muted) !important; }
.dark-mode .btn-mark-all       { color: var(--color-primary,#4f6ef7) !important; }
.dark-mode .btn-mark-all:hover { background: rgba(79,110,247,.15) !important; }
.dark-mode .notif-badge        { border-color: var(--topbar-bg,#1e2332) !important; }
.dark-mode .dropdown-header    { color: var(--text-muted) !important; }
.dark-mode .theme-toggle-row   { color: var(--text-secondary) !important; }
.dark-mode .toggle-track       { background: rgba(255,255,255,.15) !important; }

/* ── Theme dropdown ───────────────────────────────────────────── */
.dark-mode .theme-menu         { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .dropdown-header    { color: var(--text-muted) !important; }
.dark-mode .theme-toggle-row   { color: var(--text-secondary) !important; }

/* ── Pagination & misc ────────────────────────────────────────── */
.dark-mode .btn-act-page       { background: var(--input-bg) !important; border-color: var(--card-border) !important; color: var(--text-secondary) !important; }
.dark-mode .btn-act-page:hover:not(:disabled) { border-color: var(--color-primary,#4f6ef7) !important; color: var(--color-primary,#4f6ef7) !important; }
.dark-mode .breadcrumb         { color: var(--text-muted) !important; }
.dark-mode .breadcrumb a       { color: var(--text-secondary) !important; }
.dark-mode hr,
.dark-mode .divider            { border-color: var(--card-border) !important; }
.dark-mode ::-webkit-scrollbar-track { background: var(--body-bg) !important; }
.dark-mode ::-webkit-scrollbar-thumb { background: rgba(255,255,255,.15) !important; }
.dark-mode ::-webkit-scrollbar-thumb:hover { background: rgba(255,255,255,.25) !important; }

/* ── User / customer pages ────────────────────────────────────── */
.dark-mode .stat-bar           { background: rgba(255,255,255,.08) !important; }
.dark-mode .detail-panel,
.dark-mode .slide-panel        { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .section-title      { color: var(--text-muted) !important; border-color: var(--card-border) !important; }

/* ── Inline styles that use hardcoded colors — override via class ─ */
.dark-mode [style*="background:#f"] { background: var(--card-bg) !important; }
.dark-mode [style*="background:#e"] { background: var(--input-bg) !important; }
.dark-mode [style*="color:#1e2746"],
.dark-mode [style*="color:#0f172a"],
.dark-mode [style*="color:#334155"] { color: var(--text-primary) !important; }
.dark-mode [style*="color:#64748b"],
.dark-mode [style*="color:#475569"] { color: var(--text-secondary) !important; }
.dark-mode [style*="color:#94a3b8"] { color: var(--text-muted) !important; }
.dark-mode [style*="border-bottom:1px solid #e"],
.dark-mode [style*="border:1px solid #e"]         { border-color: var(--card-border) !important; }

/* ── Page-specific dark mode overrides ───────────────────────── */
/* Users, Tenants, Permissions, Customers modals & forms         */

/* Modal backdrop + box */
.dark-mode .modal-bg,
.dark-mode .modal-backdrop         { background: rgba(0,0,0,.75) !important; }
.dark-mode .modal,
.dark-mode .modal-box              { background: var(--card-bg) !important; border-color: var(--card-border) !important; color: var(--text-primary) !important; }
.dark-mode .modal-header           { border-color: var(--card-border) !important; }
.dark-mode .modal-footer           { border-color: var(--card-border) !important; background: var(--card-bg) !important; }
.dark-mode .modal-close            { color: var(--text-muted) !important; }
.dark-mode .modal-close:hover      { color: var(--text-primary) !important; background: var(--input-bg) !important; }
.dark-mode .modal-title,
.dark-mode .modal h2,
.dark-mode .modal h3               { color: var(--text-primary) !important; }

/* Form elements inside modals */
.dark-mode .modal .form-control,
.dark-mode .modal input,
.dark-mode .modal select,
.dark-mode .modal textarea         { background: var(--input-bg) !important; border-color: var(--input-border) !important; color: var(--text-primary) !important; }
.dark-mode .modal label,
.dark-mode .form-row label         { color: var(--text-secondary) !important; }
.dark-mode .form-hint              { color: var(--text-muted) !important; }
.dark-mode .form-section-title     { color: var(--text-muted) !important; border-color: var(--card-border) !important; }

/* Stat mini cards */
.dark-mode .stat-mini              { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .stat-mini-val          { color: var(--text-primary) !important; }
.dark-mode .stat-mini-lbl          { color: var(--text-muted) !important; }
.dark-mode .stat-mini-icon         { filter: brightness(0.85) !important; }

/* Filter bar & search input */
.dark-mode .filter-bar             { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .filter-input,
.dark-mode .user-select,
.dark-mode .search-wrap input      { background: var(--input-bg) !important; border-color: var(--input-border) !important; color: var(--text-primary) !important; }
.dark-mode .search-wrap i          { color: var(--text-muted) !important; }
.dark-mode .select-hint            { color: var(--text-muted) !important; }

/* Table rows in Users / Tenants / Permissions */
.dark-mode .user-row,
.dark-mode .tenant-row             { border-color: var(--card-border) !important; }
.dark-mode .user-row:hover,
.dark-mode .tenant-row:hover,
.dark-mode tbody tr:hover          { background: rgba(255,255,255,.04) !important; }
.dark-mode .user-name,
.dark-mode .tenant-name,
.dark-mode .card-header h2         { color: var(--text-primary) !important; }
.dark-mode .user-email,
.dark-mode .tenant-sub,
.dark-mode .user-meta              { color: var(--text-muted) !important; }
.dark-mode thead th                { background: var(--input-bg) !important; color: var(--text-muted) !important; border-color: var(--card-border) !important; }
.dark-mode tbody td                { border-color: var(--card-border) !important; color: var(--text-primary) !important; }

/* Permissions page checkboxes & module blocks */
.dark-mode .perm-module            { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .perm-module-header     { background: var(--input-bg) !important; border-color: var(--card-border) !important; color: var(--text-primary) !important; }
.dark-mode .perm-page-row          { border-color: var(--card-border) !important; }
.dark-mode .perm-page-row:hover    { background: rgba(255,255,255,.04) !important; }
.dark-mode .perm-page-name         { color: var(--text-primary) !important; }
.dark-mode .perm-check-label       { color: var(--text-secondary) !important; }
.dark-mode .card-header            { background: var(--input-bg) !important; border-color: var(--card-border) !important; }

/* Password strength indicator */
.dark-mode .pw-strength-bar        { background: var(--input-bg) !important; }
.dark-mode .pw-strength-label      { color: var(--text-muted) !important; }

/* Page headers */
.dark-mode .page-hdr p             { color: var(--text-muted) !important; }
.dark-mode .page-hdr h1            { color: var(--text-primary) !important; }

/* Tenants specific */
.dark-mode .plan-badge             { background: var(--input-bg) !important; color: var(--text-secondary) !important; }

/* Customers specific */
.dark-mode .cust-name              { color: var(--text-primary) !important; }
.dark-mode .cust-meta              { color: var(--text-muted) !important; }
.dark-mode .sla-badge              { background: var(--input-bg) !important; }
.dark-mode .detail-panel           { background: var(--card-bg) !important; border-color: var(--card-border) !important; }
.dark-mode .detail-panel h3        { color: var(--text-primary) !important; border-color: var(--card-border) !important; }
.dark-mode .detail-row             { border-color: var(--card-border) !important; }
.dark-mode .detail-label           { color: var(--text-muted) !important; }
.dark-mode .detail-value           { color: var(--text-primary) !important; }